FAQ's
General
Do you allow walk-ins?
Do book an appointment with us before coming down to our studio.
Our operating hours are: 11am - 3pm on weekdays
Shipping
Do you offer free shipping ?
Coming soon...
When can I receive my goods if I place an order today?
Coming soon...
Do you ship internationally?
Coming soon...
Do you offer self pick up?
Coming soon...
Can I change my shipping address after I have placed an order?
Coming soon...
What happens if my package is lost or damaged during transit?
Coming soon...
Can I modify or cancel my order after confirmation?
Coming soon...
Return & Exchange Policy
Return and Exchange Policy
Coming soon...
Return and Exchange Process
Coming soon...
Candle Fragrance Oil
How do you measure your fragrance oils to bottle them?
Coming soon...
Where is your fragrance oil from?
Coming soon...
How long can the fragrances last?
Coming soon...
Are your fragrances phthalate-free ?
Coming soon...
Why do fragrances have different colours?
Coming soon...
What is the recommended usage rate of the fragrance oils?
Coming soon...
Bulk Discount
Do you offer bulk or wholesale pricing for business?
Coming soon...
Events & Corporate Customization Order
Do you cater for Events or Corporate Ordering?
Coming soon...